Come from a place of aroha and understanding (Patient)

The ABC is important but what’s really important is building rapport (Nurse)

Patients want nurses to deliver brief stop smoking encounters in ways that:

  • Respect their individual identity and personal beliefs, values and goals
  • Understand and respect their culture and backgrounds.

Communication and relationship building are key elements of effective stop smoking help for patients.

“Think with your heart” reflects the art of nursing

It reflects the competencies for nurses related to cultural safety, interpersonal relationships and communication skills (Nursing Council New Zealand, Competencies for Registered Nurses, 2007).